At Bion our commitment to quality is at the core of everything we do. We recognise the critical importance of delivering perforated materials that not only meet but exceed industry standards and our customers’ expectations. Our quality management system is built on a foundation of rigorous standards and continuous improvement. We adhere to industry-leading practices, maintaining certifications with ISO 9001 to ensure the highest level of quality throughout our operations.
Our reputation as the market-leading bespoke perforator has been established over 60 years of innovation, superior quality product, investment in cutting edge technology and exceptional customer service.
We conduct various practical checks during our production to ensure the quality, accuracy, and consistency of our products. These checks are crucial to identify and address any issues promptly, ensuring that the final products meet your specified requirements. They may include material checks, tooling inspection, checking the perforating pattern hole size and shape, surface finish and dimensional accuracy.
As a perforating company, ensuring the satisfaction and confidence of our customers is our top priority. Implemented key strategies include stringent quality control processes, adherence to industry certifications and standards, detailed documentation and traceability with good communication and customer support. These and other strategies provide our customers with a reliable and low-risk experience.
Our entire manufacturing process conforms to ISO 9001 2015 ensuring quality is a key focus throughout. We inspect parts at every stage of the process and regularly re-evaluate all aspects of our operation to achieve continuous improvement.
We can provide evidence of our ISO 9001 2015 accreditation and details of our comprehensive quality management system such as quality policy, certifications, procedures, work instructions, control measures and more. While we may not be able to provide all documentation due to proprietary or confidential nature, we are open to discussing specific areas of interest or arranging a meeting to share more detailed information.
We are accredited to ISO 9001 2015.
By taking a systematic and proactive approach to address and correct quality issues as they arise. Our actions would include an immediate response, isolate product if required, work through the reasons and actions and communicate clearly. We take quality issues very seriously. Our response time to any customer concerns is a business KPI monitored on a daily basis.
We can demonstrate traceability throughout our production process through a systematic and documented approach that tracks and records the movement and transformation of materials and products at each stage. From unique identification of material, to material inspection and in process control measures we can demonstrate traceability from raw material to the end user.
We employ various quality control measures to ensure that products meet specifications. These measures are implemented throughout the production process to verify the accuracy, consistency, and overall quality of the perforated materials.
Continuous improvement involves an ongoing effort to enhance our products, processes, and services to achieve better efficiency, quality, and customer satisfaction. We embrace this philosophy through process optimisation, having a robust quality management system, employee development, regular KPI reviews and measuring customer satisfaction while reacting to customer feedback.
How can we help maintain your reputation for quality? Call us today on +44 (0) 118 959 2700 or email websales@bion.co.uk
